Effective Date: 1st October 2024,
Koormatics (“we,” “us,” or “our”) is telematics and advanced fleet management provider. Koormatics is committed to protecting your privacy and personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in connection with our fleet management, telematics, and GPS tracking services. By using our website and services, you agree to the practices described in this policy.
This Privacy Policy applies to our website, https://koormatics.com/, our email (support@koormatics.com), our offline and online events, and the associated apps (“App”) (collectively, our “Services”) alongside applications, products, and services owned or controlled by Koormatics. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Information We Collect
We collect Personal Data about you in different ways. Sometimes we collect Personal Data automatically when you interact our Services, and sometimes we collect the Personal Data directly from you.
Information You Provide
- Contact Information: When you fill out forms on our website, request a demo, or contact support, we collect your name, company details, email address, phone number, and other relevant information.
- Account Information: When you create an account on our platform, we collect login credentials such as email and password.
Information We Collect Automatically
- Location Data: IP address, GPS data, and time zone when using our telematics services.
- Device Information: Device type, model, operating system, and unique device identifiers.
- Service Usage Data: Interaction with features, frequency of use, and behaviour patterns.
How We Use Your Information
- We use your personal data to manage and deliver fleet management services, including GPS tracking, vehicle monitoring and fuel management.
- Your information allows us to create and maintain your user account, giving you access to features tailored to your needs. This includes managing login credentials, preferences, and account specific settings to enhance your experience.
- We use your contact details to communicate with you regarding support inquiries, updates to services, or any operational issues. This also includes sending you essential information related to security updates, product enhancements, and feature changes that affect your account.
- Unless you opt out, we may use your personal data to send marketing materials, special offers, and news about new features or services that are similar to those you have already purchased or inquired about.
- We analyse how you and your fleet interact with our services, including data on vehicle performance, driver behaviour, and fuel consumption. This helps us to improve our services, develop new features, and provide data-driven insights that support your business growth.
- Your information may be processed to meet legal and regulatory requirements, including fulfilling contractual obligations and ensuring compliance with applicable laws.
- We use your data to protect our platform and services against unauthorized access, fraud, and cyber threats. This includes monitoring your account activity to ensure the security and integrity of our system, as well as taking measures to prevent misuse.
We will process your personal data based on one or more of the following legal grounds, depending on the specific features of the services you use:
- We will process your personal data when you have explicitly given us permission to do so, such as during the registration process when you agree to our terms.
- We may process your personal data to pursue our legitimate interests, such as providing and improving our services, while ensuring that these interests do not override your rights and freedoms.
- Your personal data may be processed when necessary to fulfil a contract with you, such as providing the services you have requested.
- In some cases, we may need to process your personal data to comply with legal requirements or regulations.
- The IOS and android link will take some time but I will submit to you soon.
Data Retention
Koormatics retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. The retention period depends on the nature of the data, the service being provided, and the legal requirements involved.
- Personal data collected to provide fleet management, GPS tracking, or telematics services will be retained as long as you maintain an active account with us or continue using our services. This ensures that we can continue delivering our services effectively and maintain accurate historical records to support your fleet operations.
- When we no longer need your personal data for the purposes outlined in this Privacy Policy, we will securely delete, anonymize, or depersonalize it, ensuring that the data can no longer be linked back to you.
- If you choose to deactivate your account or terminate your contract with us, we will keep your personal data for a limited period to allow for the resolution of disputes, enforce our agreements, or comply with legal obligations. After this period, we will securely dispose of your data.
- As part of our data security protocols, we perform regular backups of data. These backups may be retained for a certain period to ensure business continuity and disaster recovery. Once the retention period expires, backup data will also be securely deleted.
Koormatics is committed to minimizing the retention of personal data and ensuring that it is securely handled throughout its lifecycle. If you have any specific questions about how long your data is stored, or if you wish to request the deletion of your data, please contact us at support@koormatics.com.
Automatic information
We do not engage in any form of automated decision making or profiling. All significant decisions involving your personal data are made with human oversight to ensure fairness and transparency.
How Do We Protect Your Information?
We employ a range of technical, organizational, and legal security measures to safeguard your personal data when you interact with our services, whether you’re placing an order, submitting information, or accessing your account. For example, our employees have tiered access to personal information, with only those who manage data operations having limited access necessary for service delivery. We also utilize secure servers to protect your data, and your account is protected by a password to ensure privacy and security. You play a role in maintaining the security of your data by selecting a strong password and safeguarding it, as well as logging out after using your account on any device. While we implement these precautions, we cannot guarantee absolute security of data transmission over the internet, and there is always some risk that unauthorized access, breaches, or other vulnerabilities could occur despite our best efforts.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or to accommodate user feedback. When we make changes, we will update the “Last Updated” date at the top of this policy. If any modifications significantly impact how we handle your personal information, we will make an effort to notify you directly, such as through email. However, we encourage you to review this Privacy Policy periodically to stay informed about how we protect your privacy and to update your preferences accordingly.
This Privacy Policy Terms was last updated on 1st of October ,2024.
Contact information
If you have any questions or concerns about your privacy you may contact us at:
Email: support@koormatics.com